FAQ

Payment

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We also accept payment by PayPal, Apple Pay, or Amazon Pay (coming soon). If you decide to use either of these methods, you’ll be taken to either the PayPal, Apple Pay (Apple Devices only) or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

Ordering and delivery

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within five to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 21 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Digital Downloads

How do I UnZip a Zip Folder?

To unzip all the contents of the zipped folder, press and hold (or right-click) the folder, select Extract All, and then follow the instructions.